Most problems clear up on their own or with one step. Start with the section that matches what you see. If you are still stuck, email support with your store URL and what you tried.
Reconnect your store
AgentReady refreshes its connection to Shopify automatically, so you rarely need to do anything. If the dashboard flags a connection issue, open the app once from your Shopify admin. That restores the connection.
My audit failed
Most failures are temporary. Wait a moment and run the audit again. If it keeps failing:
- Check that your storefront is public. A password-protected store cannot be audited.
- Open the app once from your Shopify admin to refresh the connection.
- If you just installed, give the first product sync a minute to finish.
My products are not syncing
AgentReady syncs when your catalog changes and runs a full reconciliation in the background each week, so a missed change is picked up even if you never log in.
If something looks out of date, open the app from your Shopify admin to refresh the connection. The next sync picks up the change. On the Free plan generation is manual, so run it again from the dashboard after you edit products. See plans and billing.
My structured data is not appearing
The usual cause is the theme app embed being off. Turn it on in Online Store, Themes, Customize, App embeds, AgentReady, then Save and run an audit again.
Changing or republishing your theme can switch the embed off, so check it after any theme change. For duplicate markup, stale prices and other cases, see structured data troubleshooting.